 | | From: | Thomas Reynolds | | Subject: | Marlin Complaint | | Date: | Sat, 22 Jan 2005 00:51:31 +0000 (UTC) |
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 | I placed an order from the Marlin web site on Jan.3 (for swivels).
Yesterday I got a call from Marlin to confirm my address. Further research
reveals that without notification on the site or in the automated confirming
e-mail I got soon after placing the order, they apparently sat on all orders
for over 2 weeks, closing the facility for vacation. I could have made my
purchase in any of a dozen places, but having no use for two sets, had to
sit on my hands waiting for a delivery I expected to arrive every day after
the first few days. I do a lot of internet purchases and some from outfits
a lot smaller than Marlin, but never ran into this highhanded treatment
before. Mickey Mouse direct sales operation and lousy customer service IMO.
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| | From: | Dad | | Subject: | Re: Marlin Complaint | | Date: | Sun, 23 Jan 2005 00:42:53 +0000 (UTC) |
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"Thomas Reynolds" wrote in message
news:css82j$liq$1@grapevine.wam.umd.edu...
#I placed an order from the Marlin web site on Jan.3 (for swivels).
# Yesterday I got a call from Marlin to confirm my address. Further
# research
# reveals that without notification on the site or in the automated
# confirming
# e-mail I got soon after placing the order, they apparently sat on all
# orders
# for over 2 weeks, closing the facility for vacation. I could have made my
# purchase in any of a dozen places, but having no use for two sets, had to
# sit on my hands waiting for a delivery I expected to arrive every day
# after
# the first few days. I do a lot of internet purchases and some from
# outfits
# a lot smaller than Marlin, but never ran into this highhanded treatment
# before. Mickey Mouse direct sales operation and lousy customer service
# IMO.
#
#
Most every order I've placed with Mickey over the years have been received
in days, 4 or 5. I always talk to Minnie, did you go to the top also?
--
Dad
One more gun is just enough, maybe.
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| | From: | Natman | | Subject: | Re: Marlin Complaint | | Date: | Sat, 22 Jan 2005 14:19:47 +0000 (UTC) |
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| On Sat, 22 Jan 2005 00:51:31 +0000 (UTC), "Thomas Reynolds"
wrote:
#I placed an order from the Marlin web site on Jan.3 (for swivels).
#Yesterday I got a call from Marlin to confirm my address. Further research
#reveals that without notification on the site or in the automated confirming
#e-mail I got soon after placing the order, they apparently sat on all orders
#for over 2 weeks, closing the facility for vacation. I could have made my
#purchase in any of a dozen places, but having no use for two sets, had to
#sit on my hands waiting for a delivery I expected to arrive every day after
#the first few days. I do a lot of internet purchases and some from outfits
#a lot smaller than Marlin, but never ran into this highhanded treatment
#before. Mickey Mouse direct sales operation and lousy customer service IMO.
#
#
That is unfortunate.
Try buying something from Browning sometime. The last part I bought (a
BOSS spacer) took over a year to be delivered!
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| | From: | Dr JP Hrisoulas | | Subject: | Re: Marlin Complaint | | Date: | Sun, 23 Jan 2005 00:42:44 +0000 (UTC) |
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| Heck I have been waiting on a AR15 lower from Bushmaster for almost 5 months
now..I keep getting told..a few more weeks..
JPH
Dr JP Hrisoulas
Metallographer, Lecturer
Author: The Complete Bladesmith
The Master Bladesmith
The Pattern Welded Blade
HCI: Dedicated to seeing a woman dead, rather than alive and legally carrying a
handgun.
COL. NVDoM
http://www.Atar.com
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| | From: | K Horner | | Subject: | Re: Marlin Complaint | | Date: | Sat, 22 Jan 2005 14:20:14 +0000 (UTC) |
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| I've ordered a number of items from Marlin with no complaints. I noticed a
few weeks back when I was going to order sling swivels that a notice was
posted about the facility being closed for a time. I just waited and
ordered them two days ago. Doesn't seem like they were out of line
considering the notice that was posted.
Jeepnik
"Thomas Reynolds" wrote in message
news:css82j$liq$1@grapevine.wam.umd.edu...
> ...
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| | From: | Thomas Reynolds | | Subject: | Re: Marlin Complaint | | Date: | Sun, 23 Jan 2005 00:42:33 +0000 (UTC) |
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"K Horner" wrote in message
news:cstneu$9ib$1@grapevine.wam.umd.edu...
# I've ordered a number of items from Marlin with no complaints. I noticed
# a
# few weeks back when I was going to order sling swivels that a notice was
# posted about the facility being closed for a time. I just waited and
# ordered them two days ago. Doesn't seem like they were out of line
# considering the notice that was posted.
There was no notice when I placed my order, nor in the e-mail sent
acknowledging it.
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| | From: | Charles Winters | | Subject: | Re: Marlin Complaint | | Date: | Sat, 22 Jan 2005 14:20:05 +0000 (UTC) |
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| I'm not surprised. A company that primarily makes and sells spec products
into wholesale distribution channels is unlikely to be very skilled at
direct retail sales. Fortunately, they make very good rifles, top value
for less dollars. - CW
x"Thomas Reynolds" wrote in message
news:css82j$liq$1@grapevine.wam.umd.edu...
# I placed an order from the Marlin web site on Jan.3 (for swivels).
# Yesterday I got a call from Marlin to confirm my address. Further
research
# reveals that without notification on the site or in the automated
confirming
# e-mail I got soon after placing the order, they apparently sat on all
orders
# for over 2 weeks, closing the facility for vacation.
snip
Mickey Mouse direct sales operation and lousy customer service IMO.
#
x
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