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Current group: comp.bbs.majorbbs
Genesys Experience Needed - Long Island, NY $115k - $125k
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| | From: | Marty | | Subject: | Genesys Experience Needed - Long Island, NY $115k - $125k | | Date: | 5 Nov 2004 20:19:55 -0800 |
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 | I am an executive IT recruiter searching for a Genesys developer with
the following qualifications. If you feel you are qualified and are
interested in a great opportunity on Long Island please forward your
resume to: future@i-2000.com
Marty
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The successful candidate must have expert hands-on skills in all
aspects of
real-time customer interaction management in high volume environments
using
the Genesys applications suite (www.genesyslabs.com). This leader
supports
multiple, geographically distributed call center environments, must be
capable of quick and creative problem resolution and be able to
design/implement new solutions as the need arises.
Responsibilities: - The ideal candidate will coordinate all
aspects of our Genesys environment. This includes
all day-to-day maintenance, as well as, makes any needed changes to
Routing
Strategies
and our new windows routing interface.
- Responsible for ensuring we maintain our target 99.95% availability
on our Genesys environment.
- Act as a technical lead on all Genesys related initiatives. This
includes being a member of cross functional groups and managing
consultants,
as needed, to help ensure projects are completed on time and on
budget.
- Work very closely with our Contact Center group to ensure all of our
services are being used as efficiently as possible. This includes
conducting internal training/knowledge transfer sessions with our end
users
and team members.
- Maintain complete detail technical documentation on our Genesys
environment
- Work with the rest of the Telecommunications Group to document and
implement new processes and procedures to help us better manage our
department.
- Provide Level 3 technical support for our Avaya environment. This
includes all Definity call servers, Intuity voicemail servers, call
accounting server(s), and Call Management System Servers.
Qualifications: - BA/BS in Telecommunications, Computer Science
or related major.
- Minimum of 5 years hands-on Genesys engineering/development
experience.
- Minimum of 3 years hands-on Avaya engineering/development
experience.
- Demonstrated ability to completely manage a project from thought to
completion. This includes managing stake holder expectations and
ensuring
the project completes on time and on budget.
- Excellent oral and written skills
Reports To: Director, Telecommunications
Hours: 9AM-6PM Monday - Friday*
This position will be required to be on-call for
after-hour support as needed.
This position can require up 50% travel.
* Hours may change during holiday busy season
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