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 | | From: | Peter | | Subject: | problems opening attachments | | Date: | Mon, 24 Jan 2005 06:09:32 GMT |
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 | Can someone please help me out here.
I have a few emails I have just recieved with attachments on them which are
Word documents , but for some reason I cannot open them. They all seem to be
greyed out.
The attachments are there, as I can see them, but cant do anything with
them.
My o/s is p4 with xp home edition & M/S Office xp
Thx
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| | From: | Falkon | | Subject: | Re: problems opening attachments | | Date: | Mon, 24 Jan 2005 17:00:14 +1000 |
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| Peter wrote:
> Can someone please help me out here.
> I have a few emails I have just recieved with attachments on them which are
> Word documents , but for some reason I cannot open them. They all seem to be
> greyed out.
> The attachments are there, as I can see them, but cant do anything with
> them.
> My o/s is p4 with xp home edition & M/S Office xp
> Thx
>
>
http://kb.indiana.edu/data/alht.ose.help?osecat=email
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Outlook Express 6 has a default security feature that blocks access to
email attachments that could contain viruses. Blocked attachments will
appear grayed out and unclickable.
Note: This security feature doesn't actually scan attachments for
viruses; rather, it simply blocks access to attachments which are of
certain file types (e.g., executables) commonly used to transmit
viruses. You should scan any files which you choose to download with
antivirus software before using them.
To disable this default security setting, follow these steps:
1. In Outlook Express, from the Tools menu, select Options... .
2. Click the Security tab, then uncheck the option Do not allow
attachments to be saved or opened that could potentially be a virus.
3. Click Apply, then click OK.
For more about Outlook Express security features, see article 291387 in
Microsoft's knowledge base.
You can access Microsoft's knowledge base at:
http://support.microsoft.com/default.aspx
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